Enterprise Operations Manager

SMS is hiring an Enterprise Operations Manager to plan, organize, and manage employees and overall opersaiotn management on our AFCENT NOSC contract.

SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

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• Plan, organize, and manage staff and overall operations management to ensure alignment.
• Responsible for the overall monitoring, status reporting and coordination of actions for the AFCENT enterprise network.
• Provide oversight and guidance to a team of technical professionals responsible for supporting the AFCENT enterprise network.
• Responsible for the management of network performance and end-to-end service quality for the Network infrastructure.
• Reviews and analyze overall end-to-end network performance to maintain an acceptable level of network quality of service.
• Participates in the assessment and selection of the network performance and management tools/systems for existing and new network technologies and services.
• Develop Standard Operating Procedures (SOPs) on to respond to unexpected issues or planned/unplanned disruptions.
• Identify trends that may lead to service or network disruption and recommend remediation actions.
• Conduct operational impact assessments of outages and potential outages.
• Coordinate and manage authorized service interruptions with internal and external stakeholders.
• Report status of planned and unplanned outages and disruptions.
• Identify opportunities for process improvement and collaborate with multi-functional teams for implementation.
• Perform any additional duties as required by local policy and guidance.
• Provide General IT Management support
• Provide General Networking support.
• Provide WAN Enterprise support
• Provide meetings/briefings support
• Provide functional training support as required.
• Provide CONUS/OCONUS deployment/TDY travel support IAW paragraph 3.3.12, as required. 3.12.22Provide CONUS TDY support as required

Qualifications

• B.S. in related field, and 5 or more years’ relevant experience; or 7 or more years’ relevant experience
• IT operations/services managemen
• Unix/Linux, and Firewall experience
• LAN and WAN Enterprise support experience
• Must possess experience and demonstrate an understanding with installation of Microsoft Windows Server in Host and Compute Environments, and Windows Server using server images.
• Experience with implementation of storage solutions, high availability, Domain Name Systems (DNS), Dynamic Host Configuration Protocol (DHCP), network connectivity and remote access solutions, core and distributed network solutions, advance network infrastructure, and maintain and monitor server environments.
• Top Secret clearance required. 

Certifications

• VCTA
• CCNP
• ITIL Foundation (personnel have up to 60 days to acquire ITIL Foundation certification.)

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.