Receptionist / Administrative Support Specialist

SMS is hiring a Receptionist / Administrative Support Specialist for our Headquarters location in McLean, VA. This position is a full-time position, Monday – Friday, at the headquarters location.

As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity.

SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

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• Greet, track, sign-in, and monitor office visitors.
• Assist in office management of the McLean, VA headquarters office.
• Answer in-bound phone calls in courteous and professional manner and forward calls, as necessary.
• Distribute incoming mail and arrange for pickup/delivery of outgoing mail. Including preparing and packaging swag items for employees, partners, and customers.
• Distribute customer orders to appropriate personnel.
• Notify customers of order receipt.
• Answer customer inquiries regarding order status.
• Update reports and customers with ETA information.
• Notify customers of order shipments.
• Order and maintain office supplies, coffee, etc.

• 1-2 years’ experience in customer support, data entry, or another related field.
• High level of accountability, organizational skills, initiative, and attention to detail required.
• Ability to resolve customer issues and requests quickly and professionally.
• Good written and verbal communication skills
• Must be able to work the shift 8:30am - 5:30pm
• Good working knowledge of Microsoft Word, Outlook and Excel experience required.
• Must be a US Citizen and able to pass a basic background check.
• Reliable transportation - telework is not permitted in this role.

SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. 

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.