Telephone Systems ISP Technician

SMS is looking for a Telephone Systems ISP Technician on the Kirtland AFB C4 Contract in Albuquerque, New Mexico. The Inside Plant Technician is responsible for the operation, maintenance and performance of telephone equipment and ancillary system.  The job requires sitting for extended periods, occasional heavy lifting, and travel to remote sites and customer sites around the installation, as well as an IAT I certification (CompTIA A+ or Net+) and a valid driver's license with a good driving record.

SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity.

SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

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• Responsible for the operation, maintenance and performance of telephone equipment and ancillary systems, including but not limited to Telephone Helpdesk, Cisco Call Manager, Nortel MSL-100 telephone switch, Callegra Voice Mail System, VESTA E911, Telecommunications Management System (TMS), and other related services. 
• Handles phone calls for telephone support and repair
• Completes all work orders for moves, adds, and changes of telephone services.
• Maintains detailed maintenance records and installation activities for equipment throughout Kirtland AFB.
• Coordinates with the customer on specific requirements, and where necessary and appropriate coordinates with other contractors. 

• Knowledge in telecommunications systems and practices to include VoIP concepts.
• Strong customer service skills, communication skills and task management skills
• Must have the ability to understand and carry out oral and written instructions, meet with the customer tactfully and courteously, and establish and maintain cooperative and effective working relationships with customers and coworkers.
• Understanding of proper safety practices, procedures, and regulations applicable to working in a telephone switch environment
• Experience with the tools and test equipment required for the installation and maintenance of telephone and data network services.
• Strong computer skills to include Microsoft Windows and Office products.
• Applicant must possess refined critical thinking skills, should be a self-starter, and possess the ability to direct the activities of other team members.
• Applicant must be diplomatic, capable of shifting focus as required, adaptive to a dynamic environment, dependable and reliable. 
• Ability to meet physical requirements of the position such as standing, bending, and lifting for duration of the duty day
• Valid New Mexico Driver’s License Required
• CompTIA A+ or Network+ certification required.
• Requires an active DOD SECRET security clearance.
• Telephone Journeyman License JS7 – New Mexico Preferred
• BICSI Installer 1 or 2 preferred

SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. 

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.