Training Manager

SMS is hiring a Training & Communications Manager to work at LA Air Force Base supporting the Air & Space Force Command serving on the 61st Force Support Squadron contract.  The ideal candidate will have a mix of technical concept expertise, strong written and verbal communication skills, and excellent analytical and problem solving abilities.

SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity.  SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

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• Conduct Training Sessions: Lead virtual training sessions for end-users, clients, and internal teams, ensuring they understand and can effectively use our software applications.
• Evaluate Training Effectiveness: Measure the impact of training programs through feedback, assessments, and performance metrics, making adjustments as needed to improve outcomes.
• Develop Training Materials: Create and maintain engaging training content, including manuals, guides, presentations, and on-line resources tailored to various learning styles and skill levels.
• Account Management: Process new account requests, account transfers, additional permissions; delete accounts and remove permissions; update certificates
• Customer Support: Ongoing support to customers, answering questions, troubleshooting issues, and providing guidance on advanced features and functionalities.
• Knowledge Manager Support Support: Ongoing support to Knowledge Managers by creating new groups, moving/copying folders, un-reserved documents
• Track Support: Create, track, and resolve trouble tickets in ServiceNow.
• Stay Updated: Keep up-to-date with the latest software updates, industry trends, and best practices to ensure training content remains current and relevant.

Education:

• Bachelor’s degree in Technical Writing, Computer Science, Information Technology, Education, English or a related field.
• Relevant certifications or specialized training in software applications are a plus.

Experience:

• 3+ years of experience in a technical training or software support role, preferably within the software industry.
• Experience with software application training and instructional design is highly desirable.

Technical Skills:

• Strong understanding of software applications and technical concepts.
• Proficiency in Microsoft Office, Teams, Service Plus preferable

Communication:

• Exceptional verbal and written communication skills, with the ability to convey complex technical information in a clear and understandable manner.
• Experience in delivering engaging presentations and training sessions, both in-person and virtually.

Problem-Solving:

• Strong analytical and problem-solving abilities, with a knack for troubleshooting and resolving technical issues.

Organizational Skills:

• Ability to manage multiple tasks and projects simultaneously, with attention to detail and strong organizational skills.

Interpersonal Skills:

• Excellent interpersonal skills, with a collaborative approach and the ability to build rapport with diverse audiences.

Security Clearance:

• Minimum of a DoD Interim Secret security clearance or the ability to obtain one.

SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 48 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. 

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.