IT LAN Support Technician

SMS is looking for a Computer Support Technician to support the 688^th CW at Lackland AFB in San Antonio TX. The Wing delivers information operations and engineering infrastructure capabilities integrated across air, space, and cyberspace. The mission is to deliver proven information operations, engineering and infrastructure capabilities integrated across air, space and cyberspace domains. Under the direction of IT Support Lead, contractors monitor and respond to technical hardware and software problems utilizing hardware and software testing tools and techniques on 1,200 computers at five different buildings on JBSA-Lackland and Port San Antonio.

We offer proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity.

SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 40 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

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Technical Expertise

• Provides technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT services
• Troubleshoot various computer and network related issues in coordination with the base Communications Squadron and other entities, as required
• Works with customers to resolve issues associated with a variety of different system problems
• Performs scans of desktop computers and reports incidents as required; ensures virus protection and security patches are properly installed
• Utilize full administrative rights to install software updates/patches
• Provide Video Teleconference (VTC) and wireless phone troubleshooting and maintenance
• Monitors ongoing operation of network systems to ensure hardware and software are functioning properly and operational standards are met
• Sets-up and maintains user permissions and accounts; installs software on client desktop computers
• Utilizes established computer techniques to identify and promptly resolve network-related problems within the organization
• Installs and troubleshoots software on desktops and laptops to include Commercial Off-The-Shelf (COTS) and government developed applications/systems
• Identifies and refers corrective action to be taken for individual job failures not covered by standard procedures
• Assists in solving problems associated with delivery of hardware and software orders
• Provides management with information necessary to address difficult and moderately complex problems in automating work processes
• Ensures Time Compliance Network Orders (TCNO) are implemented within the required time-frame and complies with the vulnerability and incident reporting procedures
• Attends all installation Communications Squadron CSA meetings and completes training as required

Experience

• 2-3 years of experience in supporting IT infrastructure and systems. 

Clearance

• DoD Top Secret/SCI

Certification

• 8140 compliance (CompTIA Security +CE)

SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. 

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.