Local Registration Authority (LRA) Technician

SMS is hiring a LRA (Local Registration Authority) Technician for our C4 contract on Kirtland Air Force Base in New Mexico.  LRA duties includes answering calls, reviewing incidents in the ticketing system, and responding to emails to fulfill requests on two different networks and provides customers and enterprise teams with rapid and accurate data, answers, and information. 

As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity.

SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

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• Duties include but are not limited to the scheduling, creation, issuance, revocation, and recording of token/certificate material for account access. These duties require skills in time and task management for the setting of appointments with end users. Experience navigating Active Directory and reviewing AD user objects for issues and completeness is a plus.
• Perform project and task management duties such as reviewing, disseminating, following up on, and documenting requests, or requirements.   
• Answering calls, reviewing incidents in the ticketing system, and responding to emails to fulfill requests on two different networks and provides customers and enterprise teams with rapid and accurate data, answers, and information. 
• Works with outside agencies to ensure local level compliance with required tasks.
• Works with local leadership and contacts to identify and report local issues.
• Routine checks of tasks to ensure deadline compliance.
• Works with customers and their support staff to ensure prompt resolution and escalation if needed.
• Creates, updates, and routes Enterprise provided information to local Kirtland AFB contacts.
• Creates, updates, routes, and closes help desk tickets in the Air Force Remedy ITSM
• Create and maintains process documentation and standard operating procedures.
• Create, maintain, record, and archive documentation in accordance with documented program guidance.
• Train appointed TA personnel on registration procedures, DD2842 processing, reporting of lost or compromised tokens, downloading and installing tokens, and performing identity authentication.

• Must have the ability to interface well with customers at various levels of a military organization.
• Experience in a variety of different fields is essential to success in this position
• Excellent written and verbal communication skills.
• Ability to adapt well to diverse environments and work collaboratively in a dynamic team setting.
• Applicant must possess refined critical thinking skills, effective communication, organization, and documentation skills, should be a self-starter, and may direct the activities of other team members, diplomatic, multi-task capable, adaptive to a dynamic environment, dependable and reliable. 
• Familiarity with Windows Operating systems and the Microsoft Office Suite
• Familiarity with creating/updating tickets in Service Now preferred.
• Familiarity with active directory Account Permissions/Provisioning
• Experience in computer hardware support, troubleshooting, and imaging of classified and unclassified systems.
• Ability to learn and support diverse software.
• Experience in organizing and coordinating user appointments.
• Prior experience in a government consulting services environment is preferred.
• DoD Secret security clearance is required or the ability to obtain an Interim Secret clearance.
• Minimum DoD 8570/8140 IAT-I + CE certification required.

SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. 

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.