Sr. Technical Operations Watch Officer

SMS Data Products Group is in search of a full-time Sr. Operations Watch Officer at Fort Huachuca in Sierra Vista, AZ. Candidates must have in-depth knowledge of information technology (IT) operations, provide timely reporting in both written and verbal format, and be well versed in the information technology infrastructure library (ITIL) incident management process. This position requires a Secret clearance or US citizenship and the ability to obtain an interm clearance within a reasonable period of time.

As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity.

SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

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• Responsible for the 24/7 technical oversight of a complex Cyber Operations Center supporting the Army's CONUS Theater
• Maintain awareness of all outages affecting RCC-C managed assets, tracking customer impact, and resolution of events
• Make sound decisions with regard to cyber operations, service delivery and incident response; facilitate resolution on critical events
• Ensure situational understanding is obtained in order to ensure proper prioritization of IT incidents, ensure that resources are assigned appropriately toward incident resolution, and operational impact is understood
• Monitor, approve, and manage Authorized Service Interruptions (ASI) for the CONUS Network
• Ensure accurate reporting to RCC-C senior leaders and higher headquarters
• Ensure prompt incident response and conformance to organizational processes and service level targets (SLT)
• Monitor a variety of cyber assets using multiple tool sets to ensure the Army's CONUS network is available
• Identify issues and anomalies within the network; exercise personnel call-out procedures to react to alerts and other network events requiring emergency response
• Review Commander's Critical Information Reports (CCIR) for technical accuracy prior to distribution to the CONUS Theater
• Be the subject matter expert with regard to policy and procedure in the RCC-C cyber environment; remain acutely aware of changes within the environment
• Act as the senior contract team member after core duty hours and makes decisions on behalf of senior leadership in their absence
• Must be available for shift work to include weekends and holidays

• Strong verbal and written communication skills
• Excellent people and phone skills
• Ability to prioritize and multi-task
• Experience with Microsoft Office products
• Must be willing to work flexible schedule (rotating shift work)
• Positive, focused, and engaging team player is a must
• Must be highly organized and adaptive to change
• Understanding of the Army missions and how IT contributes to the delivery of products or services supporting those missions
• Ability to interact professionally with all levels of Army customers/organizations (verbal and written)

• Education:
  • HS +6 years' experience or AA/AS +4 years' experience or BA/BS +2 years' experience

• Experience:
  • To include 2+ years' experience in military operations (IE: NETOPS/G3/S3/S6)
  • Must possess basic overall IT knowledge

• Clearance:
  • Active DoD Secret clearance or the ability to obtain an interim Secret security clearance 

SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. 

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.