Tier II Support Engineer

SMS is hiring a Tier II Support Engineer for our open position working full-time at Picatinny Arsenal in New Jersey.  Qualified candidates require at least 5 years of experience in Network Engineering or Project Management and a required to have an active IAT II certification and DoD Secret security clearance.

As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity.

SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

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This position will supply organizational IT support within a manufacturing environment. Tasks will include supporting current infrastructure and creating roadmaps for future system integrations and continuous improvement. This position is at Picatinny Arsenal.

Duties & Responsibilities:

• Supply information technology support in desktop engineering, server administration and for machine tool automation and networking.
• Act as liaison to technology vendors for support and installation systems and services.
• Stay abreast of industry solutions, best practices, and present said solutions to the customer for review.
• Document all relevant infrastructure changes and technology deployments in accordance with local requirements.
• Monitor service patterns to find systemic issues requiring resolution and/or escalation.
• Supply senior level desktop engineering of Windows operating systems.
• Provide client-server support for COTS applications including some SQL database administration.
• Provide server engineering including patch and configuration management for Microsoft and Linux operating systems.
• Provide Project Management for system integrations and upgrades to include customer updates and reports.
• Members of the Senior IT Staff will also supply management of the organization’s virtual server assets via proper VMware vSphere administration including VM resource and snapshot management.

Requirements:

This position will require the following skillsets and experience:

• A minimum of 5 years experience with the following:
• IT Project Management
• Network Engineering
• Considerable experience administering Windows operating systems both desktop and server.
• Experience in manufacturing environments is a plus.
• Proven skills in technical writing, presentation, and communication.
• Detail oriented, works well in team environment, can multi-task within a fast-paced environment with rapidly evolving priorities.

Education & Certifications:

• Bachelor's degree in Information Technology or related field is preferred.
• Must hold or obtain an active CompTIA Sec+ CE prior to start date.
• Must be able have an active DoD security clearance or be able to obtain an interim Secret security clearance through the DoD security background investigation process.
• Must be US Citizen
• Pass drug and alcohol testing
• Must have a valid driver’s license

SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. 

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.