26 NOS – System Administration - Windows OS Tier 1

SMS is seeking a Windows OS Tier1 System Administration to support the AF 26 NOS at Gunter Annex. The Tier 1 System Administrator will provide technical expertise, technical support, guidance and recommendations to servers, workstations, printers, and account management. The administrator must be able to provide outstanding customer service, system configuration, fault isolation, patching, STIGs, status reporting, ticket management. 

As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity.

SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 40 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

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Job Responsibilities:

• Manages all the AFINC systems for the program to include updates, life cycle management, DISA STIGS, IAVMs, software patches.
• Manages the functionality and efficiency of all enterprise servers on multiple operating systems. Maintain the integrity and security of servers and systems.
• Set up administrator and service accounts.
• Maintain system documentation.
• Provided IT support to resolve and document problems, using appropriate ticketing systems. Escalate problems to the appropriate organization or process, when required.  Utilize the priority matrix, as an order to responding to service requests (e.g., trouble tickets).
• Support capabilities allowing assumption of control of an end user device for problem analysis and resolution.
• Review, maintain, and correct any configurations that do not comply with Air Force and organizational policies.
• Develop and implement testing strategies and document results.
• Provide advice and training to end-users.
• Maintain current knowledge of relevant technologies as assigned.
• Participate in special projects as required.
• Perform systems administration of desktop and server systems connected to local and wide area networks. Desktop system management responsibilities involving account monitoring, security; Operating System (OS) installation; and other local area system administration related functions.
• Serve as a single source for Standard Desktop Configuration (SDC) images. Control usage and install SDC on all appropriate workstations.
• Provide a single point of contact for resolution of incidents, end user assistance for standard IT questions and service requests. The System Administrator – Tier I responsibilities include technical support assistance, service request management, remote desktop management, self-help tools, Hardware (HW) and Software (SW) direct service desk support.
• Must be able to work shift work (swing or midnight) as needed to meet mission requirements.

Security Clearance: Active Secret

Required 8570/8140 IAT II Certification or higher:

• Security+ CE

And must have (1)  of the following CE/OS:

• Junior: Security+ CE

  CE/OS: Microsoft 365 Certified: Identity and Security; Modern Desktop Administrator Associate; or Azure Administrator Associate

  
  Mid: Security+ CE

  CE/OS: Modern Desktop Administrator Associate; or Azure Administrator Associate
  
  Senior: Security+ CE

  CE/OS: Microsoft 365 Certified: Administrator Expert; or Modern Desktop Administrator Associate; or Azure Administrator Associate

Education: HS or GED (required) Bachelors or greater (preferred)

SMS is a veteran-owned network integrator established in 1976.  With an employee retention rate averaging over 5 years, our ability to hire quality people and retain them in a rapidly evolving IT market proves why we are a world-class information technology company. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices. As a result, SMS is proud to be ISO 9001:2008 Registered and a CMMI Level 3 certified company, ensuring that we continue to meet and exceed the expectations of our customers, partners and employees. 

SMS is an Equal Opportunity Employer.