CFP LRA Technician

SMS is seeking a Communication Focal Point (CFP) / Local Registration Authority (LRA) Technician to work on the C4 contract at Kirtland Air Force Base in New Mexico. This position is responsible for answering calls, reviewing incidents in the ticketing system, and determining where a ticket should be routed.  Provides customers and enterprise teams with rapid and accurate data, answers, and information. Performs project and task management duties such as reviewing, disseminating, following up on, and documenting enterprise orders, requests, or requirements. 

As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity.

SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 40 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

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• Works with outside agencies to ensure local level compliance with required tasks.
• Works with local leadership and contacts to identify and report local issues to outside agencies.
• Routine checks of projects and tasks to ensure deadline compliance.
• Works with other Tier 1, Tier II, and Tier III Support staff to ensure proper hand-off of tickets for prompt resolution and escalation if needed.
• Creates, updates, and routes Enterprise provided information to local Kirtland AFB contacts.
• Creates, updates, routes, and closes help desk tickets in the Air Force Remedy ITSM
• Create and maintains process documentation and standard operating procedures.
• Create, maintain, record, and archive documentation in accordance with documented program guidance.

• Familiarity with Windows Operating systems and the Microsoft Office Suite
• Familiarity with creating/updating tickets in the Air Force Remedy ITSM preferred.
• Familiarity with the configuration and operational support of Apple iOS and other wireless broadband device types.
• Familiarity with active directory Account Permissions/Provisioning
• Experience in computer hardware support, troubleshooting, and imaging of classified and unclassified systems.
• Ability to learn and support new software.
• Experience in organizing and coordinating user appointments.
• Requires an IT background in assisting customers and technicians with understanding technical requirements, troubleshooting, and resolving problems.
• Must have the ability to interface well with customers at various levels of a military organization. 
• Experience in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills.
• The ability to adapt well to diverse environments and work collaboratively in a dynamic team setting. 
• This position is responsible for the performance of LRA (Local Registration Authority) duties.  LRA duties require the scheduling, creation, issuance, revocation, and recording of token/certificate material for account access. These duties require skills in time and task management for the setting of appointments with end users.
• Experience navigating Active Directory and reviewing AD user objects for issues and completeness is a plus.
• Applicant must possess refined critical thinking skills, effective communication, organization, and documentation skills, should be a self-starter, and may direct the activities of other team members, diplomatic, multi-task capable, adaptive to a dynamic environment, dependable and reliable. 
• Prior experience in a government consulting services environment is preferred.
• DoD Secret clearance is required. 

SMS is a veteran-owned network integrator established in 1976.  With an employee retention rate averaging over 5 years, our ability to hire quality people and retain them in a rapidly evolving IT market proves why we are a world-class information technology company. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices. As a result, SMS is proud to be ISO 9001:2008 Registered and a CMMI Level 3 certified company, ensuring that we continue to meet and exceed the expectations of our customers, partners and employees. 

SMS is an Equal Opportunity Employer.