• AFNCR - Tools - Remedy (Sr. Support)

    Job Locations US-MD-Camp Springs
    Job ID
    # of Openings
    Clearance Requirement
    Education Requirement
    Bachelor's Degree
    CompTIA Security +CE
    Experience Level
  • Overview

    SMS is a fast growing, veteran-owned business that's has supported Federal Government's IT initiatives for over four decades.  We work side-by-side with our Federal clients as a trusted, long-term partner to offer innovative advice and leadership to solve their most pressing and complex problems. We orchestrate people, strategies, technologies and best-of-breed business processes. The SMS advantage in management and technology consulting includes deep domain expertise in complex networking design and unifying communities of interest. 


    We have strong capabilities in design & build, planning, governance, quality management, security, analytics, virtualization, operations and business process improvement. For 40 years, SMS has brought customer satisfaction to Federal clients and formed lasting alliances with leading technology companies and talented small businesses to deliver joint, leading-edge, cost-effective services and products. 

    Submit your resume today!


    • Operate the AFNCR and AF-directed helpdesk Enterprise Information Technology Service Management (EITSM) Remedy systems and associated databases.
    • Provide Tier-3 services with BMC Software, Inc. for the AFNCR Remedy system to deliver system services, features, and availability
    • Maintain, modify, configure, and upgrade, as required, the AFNCR EITSM Remedy system, to include:
      • All platform features and management suites to ensure alignment with local performance metrics
      • Changes in production work centers and workflows
      • Changes in customer-base or mission growth, or necessary configuration changes to ensure system availability for service request/restoral activities within the enterprise. 


    Clearance - Secret


    Certification - CompTIA Security+CE


    Education - Bachelor's Degree


    SMS is an Equal Opportunity Employer. 


    SMS is a veteran-owned network integrator established in 1976.  With an employee retention rate averaging over 5 years, our ability to hire quality people and retain them in a rapidly evolving IT market proves why we are a world-class information technology company. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices. As a result, SMS is proud to be ISO 9001:2008 Registered and a CMMI Level 3 certified company, ensuring that we continue to meet and exceed the expectations of our customers, partners and employees.  


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