• DCIANS - Quality Assurance Manager

    Job Locations US-TX-San Antonio
    Job ID
    # of Openings
    Clearance Requirement
    Education Requirement
    Bachelor's Degree
    ITIL V3, Lean Six Sigma, CMMI, or Agile Preferred
    Experience Level
  • Overview

    SMS is a fast growing, veteran-owned business that's has supported Federal Government's IT initiatives for over four decades.  We work side-by-side with our Federal clients as a trusted, long-term partner to offer innovative advice and leadership to solve their most pressing and complex problems. We orchestrate people, strategies, technologies and best-of-breed business processes. The SMS advantage in management and technology consulting includes deep domain expertise in complex networking design and unifying communities of interest. 


    We have strong capabilities in design & build, planning, governance, quality management, security, analytics, virtualization, operations and business process improvement. For 40 years, SMS has brought customer satisfaction to Federal clients and formed lasting alliances with leading technology companies and talented small businesses to deliver joint, leading-edge, cost-effective services and products. 

    Job Mission: Work with a team to analyze, redesign, and implement a streamlined set of mission-critical business processes for a Defense client. This is a mission critical, cybersecurity program, directly supporting senior levels of leadership. 

    Submit your resume today!


    • Employing various research and auditing methods to gain a complete understanding of the current mission process state, including identifying all affected functional areas, departments, stakeholders, processes, and policies.
    • Producing comprehensive current and future state maps of end-to-end processes, for the organizational system(s) under study.
    • Responsible for conducting internal process audits to identify gaps in compliance and areas of inefficiency, including waste and redundancy
    • Performing quantitative and qualitative strategic assessments and analyses, including business/mission process re-engineering, root cause analysis, cost/benefit analysis, resource analysis, risk ranking, maturity model, and predictive forecasting through metric development and analysis.
    • Developing evidence-based recommendations and roadmaps for system and process improvement
    • Drafting project charters, standard operating procedures (SOPs), and other governance/policy materials
    • Facilitating and supporting implementation of pilot improvement projects
    • Measuring process performance and identifying opportunities for continuous improvement
    • Interfacing directly with executive leadership


    SMS is an Equal Opportunity Employer. 


    SMS is a veteran-owned network integrator established in 1976.  With an employee retention rate averaging over 5 years, our ability to hire quality people and retain them in a rapidly evolving IT market proves why we are a world-class information technology company. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices. As a result, SMS is proud to be ISO 9001:2008 Registered and a CMMI Level 3 certified company, ensuring that we continue to meet and exceed the expectations of our customers, partners and employees.  

    • ITIL v3 certification or experience developing and/or auditing business process improvement methodologies (e.g. ISO 9001 2015, ISO 20000-1 2011, CMMI Dev/Srv, Agile, Lean Six Sigma).
    • Possess strong inspections/auditing skills.
    • Experience with business process mapping, designing role-based flow charts, creating implementation plans, and documenting process improvements
    • Consulting experience and familiarity with basic management consulting tools, methodologies, and approaches
    • High level of comfort with Microsoft suite of tools including Visio, Project and SharePoint
    • Experience consulting with the defense or intelligence clients preferred
    • Experience with Cybersecurity, RMF or system testing desired
    • BS / MS (or equivalent years) + 10 years desired



    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed