SMS is a fast growing, veteran-owned business that's has supported Federal Government's IT initiatives for over four decades. We work side-by-side with our Federal clients as a trusted, long-term partner to offer innovative advice and leadership to solve their most pressing and complex problems. We orchestrate people, strategies, technologies and best-of-breed business processes. The SMS advantage in management and technology consulting includes deep domain expertise in complex networking design and unifying communities of interest.
We have strong capabilities in design & build, planning, governance, quality management, security, analytics, virtualization, operations and business process improvement. For 40 years, SMS has brought customer satisfaction to Federal clients and formed lasting alliances with leading technology companies and talented small businesses to deliver joint, leading-edge, cost-effective services and products.
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The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR, missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas required are: IT Operations and Maintenance; Plans, Projects, and Engineering (PP&E); The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment.
Will provide SME level support for SolarWinds at Joint Base Andrews with potential travel to other selected locations.
-Provide Tier 3 level Support for NOC SolarWinds environment.
-Subject Matter Expert on SolarWinds NPM, SAM, and NCM, and growing and maintaining the SolarWinds application infrastructure
-Work with the Network/Systems/Applications teams and SolarWinds Support to troubleshoot and understand system faults and application performance issues.
-Develop, support and manage complex, reports.
-Interface with appropriate personnel to ensure proper escalation during outages or periods of degraded system performance.
-Oversee the daily SolarWinds execution and maintain an expert view of the current SolarWinds state of operations.
-Requires Bachelor's degree in Engineering, Computer Science or related field and 12+ years of relevant experience. Additional years of related experience, training, and/or certifications accepted in lieu of a degree.
-Must hold current or obtain with 90 days of start date DoD 8570 IAT2 certification Security+ CE or higher.
-Currently possess a DoD TS/SCI security clearance.
-Develop sound solutions to Tier 3-4 complex problems, produce system level reports, report status to Senior level Management.
-Proven Subject Matter Expert skills working with SolarWinds.
-Resolves SolarWinds highly complex problems using significant application of technical knowledge, conceptualizing, reasoning and interpretation.
SMS is an Equal Opportunity Employer.
SMS is a veteran-owned network integrator established in 1976. With an employee retention rate averaging over 5 years, our ability to hire quality people and retain them in a rapidly evolving IT market proves why we are a world-class information technology company. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices. As a result, SMS is proud to be ISO 9001:2008 Registered and a CMMI Level 3 certified company, ensuring that we continue to meet and exceed the expectations of our customers, partners and employees.