SMS is a fast growing, veteran-owned business that's has supported Federal Government's IT initiatives for over four decades. We work side-by-side with our Federal clients as a trusted, long-term partner to offer innovative advice and leadership to solve their most pressing and complex problems. We orchestrate people, strategies, technologies and best-of-breed business processes. The SMS advantage in management and technology consulting includes deep domain expertise in complex networking design and unifying communities of interest.
We have strong capabilities in design & build, planning, governance, quality management, security, analytics, virtualization, operations and business process improvement. For 40 years, SMS has brought customer satisfaction to Federal clients and formed lasting alliances with leading technology companies and talented small businesses to deliver joint, leading-edge, cost-effective services and products.
This position serves as the single point of contact for collecting, controlling, disseminating, documenting, and resolving all user IT questions, issues and problems within the JWICS environment. Perform on-site Computer Systems Technician (CST) function to perform problem analysis and resolution, as well as periodic maintenance. Develops and updates, as directed by ISSM, procedures for the analysis and resolution of IT support requests, including developing standardized schema for characterizing the nature and types of problems being encountered, as well as remedial services being provided. Shall be trained, qualified, and appropriately certified for the normal Air Force office environment required by ICD 503. Ensure all trouble calls are properly serviced so users can obtain remote assistance and also obtain an estimated completion time for the trouble call. Any issues or problems will be directed to the ISSM that can’t be resolved.
SMS is an Equal Opportunity Employer.
SMS is a veteran-owned network integrator established in 1976. With an employee retention rate averaging over 5 years, our ability to hire quality people and retain them in a rapidly evolving IT market proves why we are a world-class information technology company. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices. As a result, SMS is proud to be ISO 9001:2008 Registered and a CMMI Level 3 certified company, ensuring that we continue to meet and exceed the expectations of our customers, partners and employees.