• C4 - Systems Administrator - JWICS

    Job Locations US-NM-Albuquerque
    Job ID
    2018-2161
    # of Openings
    1
    Clearance Requirement
    TS/SCI
    Education Requirement
    Bachelor's Degree
    Certifications
    Sec+
    Experience Level
    Mid-level
    8570 Compliant
    IAT 2
  • Overview

    SMS is a fast growing, veteran-owned business that's has supported Federal Government's IT initiatives for over four decades.  We work side-by-side with our Federal clients as a trusted, long-term partner to offer innovative advice and leadership to solve their most pressing and complex problems. We orchestrate people, strategies, technologies and best-of-breed business processes. The SMS advantage in management and technology consulting includes deep domain expertise in complex networking design and unifying communities of interest. 

     

    We have strong capabilities in design & build, planning, governance, quality management, security, analytics, virtualization, operations and business process improvement. For 40 years, SMS has brought customer satisfaction to Federal clients and formed lasting alliances with leading technology companies and talented small businesses to deliver joint, leading-edge, cost-effective services and products. 

    This position serves as the single point of contact for collecting, controlling, disseminating, documenting, and resolving all user IT questions, issues and problems within the JWICS environment. Perform on-site Computer Systems Technician (CST) function to perform problem analysis and resolution, as well as periodic maintenance. Develops and updates, as directed by ISSM, procedures for the analysis and resolution of IT support requests, including developing standardized schema for characterizing the nature and types of problems being encountered, as well as remedial services being provided. Shall be trained, qualified, and appropriately certified for the normal Air Force office environment required by ICD 503. Ensure all trouble calls are properly serviced so users can obtain remote assistance and also obtain an estimated completion time for the trouble call. Any issues or problems will be directed to the ISSM that can’t be resolved.

    Responsibilities

    • Provide tier I and II support to ensure system and network availability to the customer
    • Serves as ISSO/user account manager
    • Track trouble tickets with Remedy Tool
    • Perform and Maintain system backups and disaster recovery procedures
    • Maintain internal network security server/client virus protection to ensure all users have current updates
    • Maintain and control access privileges to IT resources
    • Operate and maintain System servers for Kirtland customers
    • Coordinate/Create new network accounts and email
    • Configure and troubleshoot file & print services
    • Maintain and manage network and client storage devices such as hard drives, tapes, optical drives and media
    • Maintain on-site server hardware/software IAW ICD 503 and NIST or other program publications as appropriate and directed for networks
    • Provide informal user training for the applications described approve, as required and for knowledge transfer

    Qualifications

    Qualifications

    • Ability to troubleshoot and resolve technical & or customer issues quickly and efficiently
    • Windows desktop operating systems (Windows 10) and Server operating systems (Windows 2012/2016)
    • Proficient with computers and hardware
    • Strong troubleshooting skills
    • Self-directed, shows strong self-initiative, strong leadership and interpersonal soft skills
    • Strong customer service skills
    • Strong written and verbal communication skills
    • DoD Information Assurance / Risk Management Framework skills desired
    • Database experience with Microsoft SQL Server and MySQL desired
    • Experience with NetApp storage and Cisco MDS fiber channel switches

    Education/Certifications:

    • Bachelor’s degree preferred, with four years’ experience working in large customer organizations, military settings preferred
    • Six to eight years’ experience without degree
    • Valid Sec+ or above required (before hire)
    • TS/SCI eligible Level DoD Security Clearance a must (before hire)

    SMS is an Equal Opportunity Employer. 

     

    SMS is a veteran-owned network integrator established in 1976.  With an employee retention rate averaging over 5 years, our ability to hire quality people and retain them in a rapidly evolving IT market proves why we are a world-class information technology company. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices. As a result, SMS is proud to be ISO 9001:2008 Registered and a CMMI Level 3 certified company, ensuring that we continue to meet and exceed the expectations of our customers, partners and employees.  

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed