• BLITS - Information Assurance/Security Specialist - Sr.

    Job Locations US-MA
    Job ID
    2018-2090
    # of Openings
    1
    Clearance Requirement
    TS/SCI
    Education Requirement
    Bachelor's Degree
    Certifications
    Sec+
    Experience Level
    Mid-level
    8570 Compliant
    IAT 2
  • Overview

    SMS is a fast growing, veteran-owned business that's has supported Federal Government's IT initiatives for over four decades.  We work side-by-side with our Federal clients as a trusted, long-term partner to offer innovative advice and leadership to solve their most pressing and complex problems. We orchestrate people, strategies, technologies and best-of-breed business processes. The SMS advantage in management and technology consulting includes deep domain expertise in complex networking design and unifying communities of interest. 

     

    We have strong capabilities in design & build, planning, governance, quality management, security, analytics, virtualization, operations and business process improvement. For 40 years, SMS has brought customer satisfaction to Federal clients and formed lasting alliances with leading technology companies and talented small businesses to deliver joint, leading-edge, cost-effective services and products. 

    In the role of AFLCMC JWICS/SSO & Comm Center Operations, provide the day-to-day technical support necessary to ensure AFLCMC’s SCI infrastructure accreditation remains valid. The position will provide JWICS help desk support, Facilitate VTC ops, support defense messaging server operations, provide telephone support (TCO), and Equipment Custodian duties, services will be provided at Hanscom AFB.

     

    Responsibilities

    • Provides AFLCMC SCI Info Assurance Tech Support & Sys Admin
    • Provides the Computer Support Technition level of effort required to ensure NIPRNET/SIPRNET capability to the customer
    • Serves as NIPRNET ISSO/user account manager, COMSEC Responsible Officer and POC for management of all policy and portal/Intelink management support
    • Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications and hardware
    • May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
    • Simulates or recreates user problems to resolve operating difficulties
    • Recommends systems modifications to reduce user problems.
    • Maintains currency and high level of technical skill in field of expertise, escalates more complex problems to Senior Level
    • Handle daily maintenance and monitoring of managed hardware and software
    • Assist in workstation and server life-cycle rotations
    • Provide support to Hanscom network users for desktop computer, mobile computing, devices, peripheral equipment, hardware and software-related errors, configuration and connectivity problems/issues, via telephone, email, and desk-side when required
    • Respond to assigned Remedy work orders, resolving issues and documenting resolution details in the work order
    • Prepare, image, and install desktop and laptop computer systems and computer peripheral equipment Prepare and process IT for resource reutilization    

    Qualifications

    SKILLS

    SKILLS 

    • Windows Desktop Operating Systems (Windows 10)
    • Working knowledge of Microsoft Active Directory
    • Microsoft Office Products (2013-2016)
    • Ability to resolve issues quickly and efficiently
    • Proficient with Computer and Server Hardware
    • Strong Troubleshooting skills
    • Strong willingness to learn, follow and lead when needed
    • Strong customer service skills
    • Strong understanding and adherance to COMSEC, OPSEC & Secret, TS/SCI processes, procedures & requirements
    • Strong written and verbal communication skills

     

    Education and Work Experience 

    • 4-year Bachelors Degree, preferably in Information Technology, Computer Science, or equivalent or eight years of experience in a Help Desk Specialist role.
    • 8570 certification required (CompTIA Security +)
    • Top Secret DoD Security Clearance a must
    • SCI required

     

    SMS is an Equal Opportunity Employer. 

     

    SMS is a veteran-owned network integrator established in 1976.  With an employee retention rate averaging over 5 years, our ability to hire quality people and retain them in a rapidly evolving IT market proves why we are a world-class information technology company. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices. As a result, SMS is proud to be ISO 9001:2008 Registered and a CMMI Level 3 certified company, ensuring that we continue to meet and exceed the expectations of our customers, partners and employees.  

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