• JSP/AS5300 - Intermediate VoIP Engineer

    Job Locations US-VA-Arlington
    Job ID
    # of Openings
    Clearance Requirement
    Education Requirement
    High School Diploma/GED
    Cisco, Nortel, Avaya, and/or Ribbon
    Experience Level
    8570 Compliant
    IAT 2
  • Overview

    Tier 2 Voice Administrator


    Primary responsibilities include providing customer support for Voice Services, provisioning, installing and troubleshooting data and telecommunications network infrastructure. Work remotely with Phone Technicians to provide customer problem solutions. Additional requirements include creating and updating network documentation. This position will work closely with other members of the voice and network core team to support the overall mission of the company and its' strategic business initiatives.


    1. Demonstrate knowledge and experience in configuration, implementation, and maintenance of voice, data, and/or network communications systems.
    2. Communicates ideas both verbally and in written form in a clear, concise, and professional manner
    3. Demonstrate excellent attentiveness to detail and professional manner for customer support
    4. Demonstrate good working knowledge of telecommunications industry as well as voice system design and engineering
    5. Demonstrate ability to understand and apply technical concepts and ability to analyze and solve problems using learned techniques and tools.
    6. Demonstrate knowledge and experience of basic understanding of infrastructure wiring/ connectivity
    7. Knowledge in support for IP, VoIP, PBX, voice mail, voice networks, and video systems
    8. System Certification with major Vendor Voice System (Cisco, Nortel, Ribbon or other)
    9. Knowledge of DOD network and system security requirements


    Primary Duties and Responsibilities:


    1. Monitoring and evaluation of voice configurations of Voice equipment: Genband/Ribbon AS, Cisco Call Manager, Audiocodes gateways.
    2. Monitoring and evaluation of voice configurations of Cisco and Juniper network devices.
    3. IP Telephony systems administration, configuration, and implementation
    4. Design /maintain documentation related to system layout
    5. 3-5 years of related voice system experience


    Secret clearance

    IAT II Level Admin

    5-7 years of related voice system experience

    Preferred Vendor Certs:

    Security+ (Required)






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