EXIM - Sr. Network Engineer

SMS is a fast growing, veteran-owned business that's has supported Federal Government's IT initiatives for over four decades.  We work side-by-side with our Federal clients as a trusted, long-term partner to offer innovative advice and leadership to solve their most pressing and complex problems. We orchestrate people, strategies, technologies and best-of-breed business processes. The SMS advantage in management and technology consulting includes deep domain expertise in complex networking design and unifying communities of interest. 

We have strong capabilities in design & build, planning, governance, quality management, security, analytics, virtualization, operations and business process improvement. For 40 years, SMS has brought customer satisfaction to Federal clients and formed lasting alliances with leading technology companies and talented small businesses to deliver joint, leading-edge, cost-effective services and products. 

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The Senior Network Engineer II is responsible for daily operations, maintenance and security compliance of network and voice telecommunications devices and logical configurations in an enterprise IT environment. This includes the resolution of trouble tickets escalated to purview  within scope and breadth of knowledge and experience. Candidate must possess expertise and experience with layer 2 and layer 3 (routing and switching) configuration and engineering as well as Voice Over IP (VoIP), and firewall ingress and egress control configuration and maintenance. Position requires understanding of and experience with change and configuration management principles and policies while adhering to strict guidelines and policy set forth by customer. Exhibit skills that shall include superior interpersonal skills, patience, clear oral communications, an ability to convert technical jargon into layman’s terms and the ability to juggle priorities on-the-fly.

• Perform end-to-end troubleshooting of LAN/WAN/WWAN and data center internetworking connectivity and performance issues including routing and switching, caching, video distribution engines, call managers and application accelerators.
• Troubleshoot and efficiently resolve Layer 2/3 connectivity issues including Spanning Tree, VLAN, OSPF, EIGRP, BGP, HSRP, Multicast, QoS.
• Monitor and administer VOIP-infrastructure to proactively determine growth patterns of disk space usage and general activity.
• Design, test, and deploy Customer Auto Call Center Distribution, Computer Telephony Integration, and Intelligent Voice Response scripts to support the enterprise goals.
• Manage entire enterprise network projects from conception to execution, including LAN/WAN/wireless design, implementation, firewall security, network load balancing, mobile access, WAN acceleration, compression, VoIP and COOP availability and Disaster Recovery.
• Provides remote network consulting and network management for business critical wired and wireless voice, video, and data networks.
• Maintain standards and Policy documentation for all production-environment products.
• Manage network asset inventory.
• Daily engineering, network analysis, O&M, capacity management, corrective task management to mitigate security incidents identified by security team and collaboration with server engineering teams for design and new installations or changes to existing infrastructure and application software requirements.
• Lead lower level network engineers/technicians for daily tasks and work with subject matter experts to complete tasks for engineering and configuration changes within an enterprise network environment to present highest availability to customer.
• Ticket creation and queue management within an IT service management system.
• Maintain knowledge base and stay abreast of developments in latest network hardware/software technologies and actively updates skills to keep abreast of changes in the industry and provides design recommendations, and expert advice on new or evolving system configurations and for existing system upgrades.

Required

• Degree from accredited college or university in related field, or equivalent years of specialized technical experience and/or technical training
• Requires more than 10 years of responsibility or complex experience managing enterprise network topologies. Tier II engineers are mid-level to senior experts who are thoroughly knowledgeable in their respective areas of expertise and also possess knowledge and experience in areas that that intersect with their areas of expertise.
• Hands-on experience with the configuration and maintenance of Cisco Nexus switches
• Extensive experience with Cisco routers and switches.
• In-depth experience with the design and build of enterprise network architectures
• Substantive experience interfacing with network carriers and ISPs in LAN/WAN solution design and operational troubleshooting
• Possesses operational experience in VoIP solutions and VoIP-infrastructure configuration and support, contact centers.
• Possesses enterprise-level operational experience with data networks and Windows/VMware high availability solutions.
• Possesses expert knowledge of telecommunication transports, IP data communications, local area and wide area networking.
• VPN hands on experience a must.
• Hands on ASA experience a must.
• Strong written and verbal skills.

Preferred

• DMVPN experience highly desirable.
• MTIPS experience highly desirable.
• Cisco FirePOWER experience highly desirable.
• Palo Alto firewall experience highly desirable.

Success Factors / Job Competencies:

• Seeking individual to work well along other senior engineers, subject matter expert/architects as well as other system technicians in a team environment.
• Leadership and Project ownership, as well as attitude for retaining positive work environment in high paced, challenging circumstances.
• Executive and management communication skills requested, along with ability to work with other vendors and organizations to achieve best results.
• Solution oriented view to any challenge.

SMS is an Equal Opportunity Employer. 

SMS is a veteran-owned network integrator established in 1976.  With an employee retention rate averaging over 5 years, our ability to hire quality people and retain them in a rapidly evolving IT market proves why we are a world-class information technology company. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices. As a result, SMS is proud to be ISO 9001:2008 Registered and a CMMI Level 3 certified company, ensuring that we continue to meet and exceed the expectations of our customers, partners and employees.