JRSS - Network Management Systems Engineer (Taleo InfoVista)

Job ID
# of Openings
Clearance Requirement
Education Requirement
Bachelor's Degree
ITIL v3 Foundation, Security+
Experience Level
8570 Compliant


SMS is a fast growing, veteran-owned business that's has supported Federal Government's IT initiatives for over four decades.  We work side-by-side with our Federal clients as a trusted, long-term partner to offer innovative advice and leadership to solve their most pressing and complex problems. We orchestrate people, strategies, technologies and best-of-breed business processes. The SMS advantage in management and technology consulting includes deep domain expertise in complex networking design and unifying communities of interest. 


We have strong capabilities in design & build, planning, governance, quality management, security, analytics, virtualization, operations and business process improvement. For 40 years, SMS has brought customer satisfaction to Federal clients and formed lasting alliances with leading technology companies and talented small businesses to deliver joint, leading-edge, cost-effective services and products. 

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SMS is seeking a candidate to fill a Senior InfoVista Network Performance Management Administrator position supporting DISA's GSM-O contract at Scott AFB, IL. The candidate will be responsible for the maintenance and configuration of the Enterprise level Network Performance Management systems. The primary supported tool is InfoVista but other associated tools include Redseal, Tivoli NetCool, Arcsight and other network monitoring tools. Provides support on a M-F business hours schedule, also responsible for on-call, extended hour, and weekend support as required by mission or emergency situations. Approximately 10% of the job will require domestic and international travel. Work is performed based on the customer Accepted Level of Performance (ALP). Candidate will perform within a fixed price, performance-based environment where performance is based on pre-determined Service Level Agreement's (SLA's) or Acceptable Levels of Performance (ALP's). Candidate is required to support the development, documentation and tracking of measurements and metrics relevant to the ALP's.


  • Performs installation, administration, management, configuration, and testing tasks required to support InfoVista network performance tools supporting critical DoD networks
  • Configure network tools to provide up-to-date operational and performance status of managed networks and devices
  • Setting up administrator and service accounts, tuning system performance, installing system wide software and allocate mass storage space
  • Troubleshoot and resolve moderate to complex system/application issues
  • Interacts with users and evaluates vendor products
  • Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery
  • Application of security settings and other commercial best practices such as DISA STIGS
  • Provides coaching and reviewing the work of lower level technical staff
  • Provides support on a M-F business hours schedule, also responsible for on-call, extended hour, and weekend support as required by mission or emergency situations
  • Prepare and submit change requests, user guides, training guides and other required documentation in support of capabilities for the InfoVista system
  • Assist with deploying InfoVista on LANs, WANs, and other related networking infrastructure supporting Network Services


Basic Qualifications

  • Be able to work in a rapid paced environment and must be able to work independently
  • Strong knowledge in InfoVista Network Performance Management
  • Knowledge and experience in architecting, design and implementation of InfoVista Network Performance Management solutions
  • Excellent knowledge in Event Management process and should have experience in Integrating InfoVista Network Performance Management tools
  • Ability to troubleshoot and resolve moderate to complex system/application issues
  • Experienced in writing automated scripts in UNIX and Windows OS for maintaining the health of the applications
  • Assist with the integration with other NMS and external ticketing systems
  • Ability to work with Operations to identify network performance thresholds and improvement opportunities to apply to applicable applications
  • Application of security settings and other commercial best practices such as DISA STIGS


Preferred Qualifications

  • Integration of Network Management (NM) and Element Management (EM) systems with network performance, trouble ticketing, and security subsystems highly desired
  • Experience with support systems to include enclave Ethernet switches, storage area networks (SAN), and network attached storage (NAS)
  • Candidates with a thorough knowledge of networking principles to included TCP/IP a plus
  • Experience with a ticketing system such as BMC Remedy
  • Linux environment experience
  • Windows Server experience
  • Experience working with virtual environments


  • Bachelor's degree in a relevant technical discipline and 4+ years of work experience with InfoVista Network Performance Management products required
  • 4+ years of additional related years of experience is accepted in lieu of a degree


  • ITIL v3 Foundation certified
  • DoD 8750 certification at least IAT level II, e.g. Security+ce


Active Secret security clearance and ability to acquire a Top Secret security clearance



SMS is an Equal Opportunity Employer. 


SMS is a veteran-owned network integrator established in 1976.  With an employee retention rate averaging over 5 years, our ability to hire quality people and retain them in a rapidly evolving IT market proves why we are a world-class information technology company. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices. As a result, SMS is proud to be ISO 9001:2008 Registered and a CMMI Level 3 certified company, ensuring that we continue to meet and exceed the expectations of our customers, partners and employees.  


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