JRSS - Sr. Enterprise Management Systems Engineer (Taleo Netcool)

US-IL-Belleville
Job ID
2017-1765
# of Openings
1
Clearance Requirement
TS
Education Requirement
Bachelor's Degree
Certifications
Security+, ITIL v3 Foundation, Netcool
Experience Level
Senior
8570 Compliant
IAT 2

Overview

SMS is a fast growing, veteran-owned business that's has supported Federal Government's IT initiatives for over four decades.  We work side-by-side with our Federal clients as a trusted, long-term partner to offer innovative advice and leadership to solve their most pressing and complex problems. We orchestrate people, strategies, technologies and best-of-breed business processes. The SMS advantage in management and technology consulting includes deep domain expertise in complex networking design and unifying communities of interest. 

 

We have strong capabilities in design & build, planning, governance, quality management, security, analytics, virtualization, operations and business process improvement. For 40 years, SMS has brought customer satisfaction to Federal clients and formed lasting alliances with leading technology companies and talented small businesses to deliver joint, leading-edge, cost-effective services and products. 

Submit your resume today!

 

SMS is seeking a candidate to fill a Senior IBM Tivoli Netcool Administrator position supporting DISA's GSM-O contract at Scott AFB, IL. The candidate will be responsible for the maintenance and configuration of the Enterprise level IT monitoring systems. Provides support on a M-F business hours schedule, also responsible for on-call, extended hour, and weekend support as required by mission or emergency situations. Approximately 10% of the job will require domestic and international travel. Work is performed based on the customer Accepted Level of Performance (ALP). Candidate will perform within a fixed price, performance-based environment where performance is based on pre-determined Service Level Agreement's (SLA's) or Acceptable Levels of Performance (ALP's). Candidate is required to support the development, documentation and tracking of measurements and metrics relevant to the ALP's

Responsibilities

  • Be able to work in a rapid paced environment and must be able to work independently. 
  • Responsible for the maintenance and configuration of the Enterprise level IT monitoring system, IBM’s ITM Netcool Suite of products including NOI, ITNM, TIP, DASH, ITNM
  • Be involved in the design and implementation of IBM Enterprise Monitoring solutions
  • Setting up administrator and service accounts, tuning system performance, installing system wide software and allocate mass storage space
  • Troubleshoot and resolve moderate to complex system/application issues
  • Interacts with users and evaluates vendor products
  • Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery
  • Application of security settings and other commercial best practices such as DISA STIGS
  • Provides coaching and reviewing the work of lower level technical staff
  • Provides support on a M-F business hours schedule, also responsible for on-call, extended hour, and weekend support as required by mission or emergency situations
  • Assist with the integration with other NMS and external ticketing systems
  • Prepare and submit change requests, user guides, training guides and other required documentation in support of capabilities for the Netcool systems
  • Assist with deploying Netcool and appropriate rulesets on LANs, WANs, and other related networking infrastructure supporting Network Services

Qualifications

Basic Qualifications

  • Strong knowledge in Netcool Omnibus, Impact, ITNM, ITM and DASH
  • Knowledge and experience in architecting, design and implementation of IBM Enterprise Monitoring solutions
  • Excellent knowledge in Event Management process and should have experience in Integrating ITM, Netcool and ITNM
  • Good knowledge in Java / IPL Scripts and should able to create / modify the scripts in Impact
  • Ability to troubleshoot and resolve moderate to complex system/application issues
  • Experienced in writing automated scripts in UNIX and Windows OS for maintaining the health of the applications
  • Ability to performance monitoring and tuning
  • Ability to work with Operations to identify rules and correlation opportunities to enhance the user experience to monitor alarms
  • Application of security settings and other commercial best practices such as DISA STIGS

Preferred Qualifications

  • Integration of Network Management (NM) and Element Management (EM) systems with network performance, trouble ticketing, and security subsystems highly desired
  • Experience with support systems to include enclave Ethernet switches, storage area networks (SAN), and network attached storage (NAS)
  • Candidates with a thorough knowledge of networking principles to included TCP/IP a plus
  • Experience with a ticketing system such as BMC Remedy
  • Linux environment experience
  • Windows Server experience
  • Experience working with virtual environments

Educations

  • Bachelor's degree in a relevant technical discipline and 4+ years of work experience in IBM’s ITM Netcool Suite of products including NOI, ITNM, TIP, DASH, ITNM required
  • 4+ years of additional related years of experience is accepted in lieu of a degree

Certification

  • DOD 8750 certification at least IAT level II, e.g. Security+ce
  • ITIL v3 Foundation certified

Clearance

Active Secret security clearance and the ability to acquire a Top Secret security clearance

 

 

SMS is an Equal Opportunity Employer. 

 

SMS is a veteran-owned network integrator established in 1976.  With an employee retention rate averaging over 5 years, our ability to hire quality people and retain them in a rapidly evolving IT market proves why we are a world-class information technology company. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices. As a result, SMS is proud to be ISO 9001:2008 Registered and a CMMI Level 3 certified company, ensuring that we continue to meet and exceed the expectations of our customers, partners and employees.  

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