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NATO - ITM - Implementation Manager

NATO - ITM - Implementation Manager

Job ID 
# of Openings 
Job Locations 
Clearance Requirement 
Education Requirement 
Bachelor's Degree
Preferred: PMP or PRINCE2
Experience Level 
8570 Compliant 

More information about this job


SMS is a fast growing, veteran-owned business that's has supported Federal Government's IT initiatives for over four decades.  We work side-by-side with our Federal clients as a trusted, long-term partner to offer innovative advice and leadership to solve their most pressing and complex problems. We orchestrate people, strategies, technologies and best-of-breed business processes. The SMS advantage in management and technology consulting includes deep domain expertise in complex networking design and unifying communities of interest. 


We have strong capabilities in design & build, planning, governance, quality management, security, analytics, virtualization, operations and business process improvement. For 40 years, SMS has brought customer satisfaction to Federal clients and formed lasting alliances with leading technology companies and talented small businesses to deliver joint, leading-edge, cost-effective services and products. 

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The ITM Implementation Manager provides technical and administrative leadership to assigned project(s) or task(s). They are responsible for enabling collaboration and communication across the team throughout the implementation stage of the project for each site.  This includes managing the day to day stand up meetings, identifying issues/risks, and raising those up to the customer with proposed solutions. This position reports to the ITM Implementation Lead.
Candidates must have an active passport with the ability to travel up to 40% internationally.

Responsibilities include but are not limited to:

  • Provide technical, administrative, and operational leadership to assigned task(s), including contract and subcontractor management.
  • Supervise assigned staff within a matrixed organization.
  • Develop documentation to support implementation planning.
  • Collaborate with Engineering and Test Teams to ensure systems meet documented user requirements.
  • Identify, analyze, and resolve problems.
  • Participate in the development of technical project plans, proposals, reports, and task order and administrative reporting.
  • May also perform high level technical services on assigned task(s).
  • Conduct planning and provides recommendations to client on task workload.
  • Attend customer meetings and may serve as primary client liaison.
  • Interact with vendors, other agencies, and other client staff on behalf of the client.
  • Coordinate development of deliverables and products.
  • Ensure quality assurance of project deliverables.
  • Lead site surveys as directed to gather applicable data that impacts the implementation plan.
  • Provide guidance and work leadership to less-experienced systems engineers and may have supervisory responsibility.
  • Serve as liaison with clients, participating in meetings to ensure client needs are met.
  • Maintain current knowledge of relevant technology as assigned.
  • Participate in special projects as required.


10-15 years of related experience including systems engineering and project management
Demonstrated experience managing Information Technology (IT) implementations (prefer experience managing a globally dispersed team in a matrixed organization)
Demonstrated ability to manage project related documentation (e.g. Project Implementation Plan) throughout the lifecycle of the project.
Demonstrated ability to effectively communicate with stakeholders and raise/address issues for immediate resolution.



SMS is an Equal Opportunity Employer. 


SMS is a veteran-owned network integrator established in 1976.  With an employee retention rate averaging over 5 years, our ability to hire quality people and retain them in a rapidly evolving IT market proves why we are a world-class information technology company. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices. As a result, SMS is proud to be ISO 9001:2008 Registered and a CMMI Level 3 certified company, ensuring that we continue to meet and exceed the expectations of our customers, partners and employees.