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BLITS - IT Support Specialist - WIN10

BLITS - IT Support Specialist - WIN10

Job ID 
2017-1716
# of Openings 
1
Job Locations 
US-MA-Bedford
Clearance Requirement 
S
Education Requirement 
High School Diploma/GED
Certifications 
8570 Required
Experience Level 
Mid-level
8570 Compliant 
IAT 2

More information about this job

Overview

SMS is a fast growing, veteran-owned business that's has supported Federal Government's IT initiatives for over four decades.  We work side-by-side with our Federal clients as a trusted, long-term partner to offer innovative advice and leadership to solve their most pressing and complex problems. We orchestrate people, strategies, technologies and best-of-breed business processes. The SMS advantage in management and technology consulting includes deep domain expertise in complex networking design and unifying communities of interest. 

 

We have strong capabilities in design & build, planning, governance, quality management, security, analytics, virtualization, operations and business process improvement. For 40 years, SMS has brought customer satisfaction to Federal clients and formed lasting alliances with leading technology companies and talented small businesses to deliver joint, leading-edge, cost-effective services and products. 

Submit your resume today!

 

SMS is an Equal Opportunity Employer. 

 

SMS is a veteran-owned network integrator established in 1976.  With an employee retention rate averaging over 5 years, our ability to hire quality people and retain them in a rapidly evolving IT market proves why we are a world-class information technology company. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices. As a result, SMS is proud to be ISO 9001:2008 Registered and a CMMI Level 3 certified company, ensuring that we continue to meet and exceed the expectations of our customers, partners and employees.  

Responsibilities

    • As part of a a tri-zone help desk team, handles daily maintenance and monitoring of managed hardware and software for Hanscom AFB clients and customers, both classifed and unclassifed systems
    • Support client voice issues, to include analog, VoIP and SIP services

Assists in workstation life-cycle rotations

  • Ensures team provides support for remote clients and users
  • Supports and complies with IT procedures for team and client usage
  • Installs and configures systems in compliance with AFNet polices and asset management requirements
  • Supports team in lifecycle management of existing and new hardware inventory using standard desktop images and entprise client management tools to build, patch secure and deploy desktop computer systems to include computer peripheral equipment
  • Prepares and processes Information Technology assets for resource reutilization.
  • Ensures workstations, peripherals, communications devices, and operating system/application software are properly configured for network operation, are on-line, and are available to users
  • Periodically reviews processes and procedures and client configurations for completeness, effectiveness and compliance with information assurance polices and DISA STIGs
  • Serves as the system troubleshooter, a critical role in keeping client systems operational.
  • Contacts the customer organization Point of Contact to coordinate hardware maintenance when necessary.
  • Implements software patches and security fixes.
  • Ensures all software installed on customer organization systems is appropriately licensed, authorized, and recorded in the base software license inventory.

Work collaboratively with Win 10 Deployment team to accomplish daily/weekly deployment targets

o    Assist new system build team with new system prep as needed

o    Review Win 10 Tech Refresh schedule daily to confirm tech refresh assignments

o    Install non-SDC software on new systems as required by customers, and update USLM database

o    Communicate with assigned/scheduled tech refresh customers to coordinate installation time

o    Ensure new system is delivered to customer prior to scheduled installation time

o    Arrive at customer's location at scheduled time and uninstall old system and install new system

o    Ensure system operates properly and customer can login and access their resources

o    Update Win 10 Tech Refresh schedule in a timely manner when deployments are complete, or a scheduled deployment is missed

o    Share any insights or lessons learned with the Win 10 Deployment team

o    Attend Win 10 Deployment team meetings as scheduled on days you are scheduled.

Qualifications

SKILLS:

  • Windows Desktop Operating Systems (Windows 7/10)
  • Working knowledge of Microsoft Active Directory
  • Microsoft Office Products (2010/2013)
  • Ability to resolve issues quickly and efficiently
  • Proficient with Computer and Server Hardware
  • Strong Troubleshooting skills
  • Leadership skills
  • Strong customer service skills

•           Strong written and verbal communication skills

 

Education and Work Experience

 

1-4 years

-     Bachelor's degree preferably in Information Technology, Computer Science, or equivalent degree and 4 years of experience.  An additional 1-2 years of experience may be substituted for the Bachelor's degree.

-     CompTia Security + certification (valid certification on day one of employment)

-     Dell/Microsoft certification a plus

-           Secret Level DoD Security Clearance a must (Ability to get clearance)