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LAN Support Specialist

LAN Support Specialist

Job ID 
2017-1694
# of Openings 
2
Job Locations 
US-TX-San Antonio
Clearance Requirement 
TS/SCI
Education Requirement 
Bachelor's Degree
Certifications 
8570 / Security +
Experience Level 
Mid-level
8570 Compliant 
IAT 2

More information about this job

Overview

SMS is a fast growing, veteran-owned business that's has supported Federal Government's IT initiatives for over four decades.  We work side-by-side with our Federal clients as a trusted, long-term partner to offer innovative advice and leadership to solve their most pressing and complex problems. We orchestrate people, strategies, technologies and best-of-breed business processes. The SMS advantage in management and technology consulting includes deep domain expertise in complex networking design and unifying communities of interest. 

 

We have strong capabilities in design & build, planning, governance, quality management, security, analytics, virtualization, operations and business process improvement. For 40 years, SMS has brought customer satisfaction to Federal clients and formed lasting alliances with leading technology companies and talented small businesses to deliver joint, leading-edge, cost-effective services and products. 

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Responsibilities

  • Provides technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT services.
  • Troubleshoot various computer and network related issues in coordination with the base Communications Squadron and other entities, as required.
  • Works with customers to resolve issues associated with a variety of different system problems.
  • Performs scans of desktop computers and reports incidents as required; ensures virus protection and security patches are properly installed.
  • Utilize full administrative rights to install software updates/patches.
  • Monitors ongoing operation of network systems to ensure hardware and software are functioning properly and operational standards are met.
  • Sets-up and maintains user permissions and accounts; installs software on client desktop computers.
  • Utilizes established computer techniques to identify and promptly resolve network-related problems within the organization.
  • Installs and troubleshoots software on desktops and laptops to include Commercial Off-The-Shelf (COTS) and government developed applications/systems.
  • Identifies and refers corrective action to be taken for individual job failures not covered by standard procedures.
  • Assists in solving problems associated with delivery of hardware and software orders.
  • Provides management with information necessary to address difficult and moderately complex problems in automating work processes.
  • Ensures Time Compliance Network Orders (TCNO) are implemented within the required timeframe and complies with the vulnerability and incident reporting procedures.
  • Attends all installation Communications Squadron CSA meetings and completes training as required.

Qualifications

Clearance: TS - SCI

 

Certification: 8570 compliance (Security +)

 

SMS is an Equal Opportunity Employer. 

 

SMS is a veteran-owned network integrator established in 1976.  With an employee retention rate averaging over 5 years, our ability to hire quality people and retain them in a rapidly evolving IT market proves why we are a world-class information technology company. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices. As a result, SMS is proud to be ISO 9001:2008 Registered and a CMMI Level 3 certified company, ensuring that we continue to meet and exceed the expectations of our customers, partners and employees.