SMS is a fast growing, veteran-owned business that's has supported Federal Government's IT initiatives for over four decades. We work side-by-side with our Federal clients as a trusted, long-term partner to offer innovative advice and leadership to solve their most pressing and complex problems. We orchestrate people, strategies, technologies and best-of-breed business processes. The SMS advantage in management and technology consulting includes deep domain expertise in complex networking design and unifying communities of interest.
We have strong capabilities in design & build, planning, governance, quality management, security, analytics, virtualization, operations and business process improvement. For 40 years, SMS has brought customer satisfaction to Federal clients and formed lasting alliances with leading technology companies and talented small businesses to deliver joint, leading-edge, cost-effective services and products.
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Be familiar with performing based on SLA. Work is performed based on the
customer Accepted Level of Performance. Proactively monitor all circuits
and/or network elements in the entire DISA-provided GIG services network,
perform customer traffic measurements, and monitor deviations from
performance standards. Provide monitoring, provide reports regarding network
events or potential events to customers and Government oversight entities,
and ensure that incidents are populated in the Trouble Management System.
Provide limited analyses of incidents by: determining the incidents' nature
and formulating responses, identifying and providing the ability to surge
during emergencies, correlating event and incident data and determining
actions to be taken, and determining possible effects on the networks,
customers and other organizations. Using network management and performance
monitoring tools, identify components/elements which may lead to or cause
network degradation or failure. The Contractor shall provide NetOps
COOP-related support to ensure the continuation of DISA-provided GIG
services essential functions across a wide range of emergencies and events.
Network Operations and Maintenance:
--Experience with one of more: alarm surveillance, fault management,
configuration management, LAN maintenance, performance management.
--Expertise in one or more of the following: IP routing, QoS, traffic
engineering, DNS; Web Content Filtering, FPCAP, Network appliances (WAN
--Ability to work in a team focused, dynamic environment.
--Requires expertise in one or more of the following devices/vendors: CISCO,
Juniper, Palo Altos, F5 Big IP, Sourefire, Bivio, Lancope, Fidelis. NIKSUN, Arcsight.
DoD 8570 requirement
Security Clearance: Secret
SMS is an Equal Opportunity Employer.
SMS is a veteran-owned network integrator established in 1976. With an employee retention rate averaging over 5 years, our ability to hire quality people and retain them in a rapidly evolving IT market proves why we are a world-class information technology company. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices. As a result, SMS is proud to be ISO 9001:2008 Registered and a CMMI Level 3 certified company, ensuring that we continue to meet and exceed the expectations of our customers, partners and employees.