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CONES EITSM Engineer I (BMC)

CONES EITSM Engineer I (BMC)

Job ID 
2017-1584
# of Openings 
1
Job Locations 
US-CO-Colorado Springs
Clearance Requirement 
S
Education Requirement 
High School Diploma/GED
Certifications 
F5-CTS GTM, F5-CTS LTM, MCSA Windows Server 2012, Security+, BMC ITSM, BMC ADDM
Experience Level 
Senior
8570 Compliant 
IAT 2

More information about this job

Overview

SMS is a fast growing, veteran-owned business that's has supported Federal Government's IT initiatives for over four decades.  We work side-by-side with our Federal clients as a trusted, long-term partner to offer innovative advice and leadership to solve their most pressing and complex problems. We orchestrate people, strategies, technologies and best-of-breed business processes. The SMS advantage in management and technology consulting includes deep domain expertise in complex networking design and unifying communities of interest. 

 

We have strong capabilities in design & build, planning, governance, quality management, security, analytics, virtualization, operations and business process improvement. For 40 years, SMS has brought customer satisfaction to Federal clients and formed lasting alliances with leading technology companies and talented small businesses to deliver joint, leading-edge, cost-effective services and products. 

Submit your resume today!

Responsibilities

 

  • Administer and maintain Remedy foundation data.
  • Administer and maintain the F5 Global and Local Traffic Managers.
  • Administer and maintain Oracle database Real-Time Application Cluster (RAC) and Grid Control.
  • Maintain and configure the BMC Remedy AR System server and supporting systems.
  • Perform regularly scheduled security and maintenance patching.
  • Perform quarterly security audits of EITSM configuration.
  • Modify existing workflow or build additional workflow on a limited basis.
  • Support integration and test of EITSM system upgrades and added capability.
  • Support integration and test of EITSM with third-party applications as needed under the change management processes.
  • Maintain and support EITSM systems and applications in the HNI integrated test facility.

 

Required Skills:

  • Experience with fault and performance management tools; including architecture, installation, configuration, and administration
  • Fault event rules development, performance threshold management, event analysis
  • Experience with tools in an enterprise environment
  • Experience with operations processes: ITIL, Incident, Change, Config Management
  • Good grasp of integrations, protocols, data flow, databases
  • Cross team communications
  • Demonstrated ability to pick up technologies quickly
  • Strong background in Unix, Solaris, Linux, or Windows servers
  • Scripting skills

Desired Skills:

  • Specific experience with BMC products: BPPM and Patrol (preferred), Remedy, CMDB, etc.
  • Management or team leadership
  • Able to motivate people
  • Experience with deploying tools in a virtual environment
  • Best practices, or process development

Qualifications

Education: High School Diploma.  Bachelor’s degree in a Business Management or MIS related field is preferred.

 

Required Certifications:

BMC AA/AS/SE/CP/CE

F5-CTS GTM

F5-CTS LTM

MCSA Windows Server 2012

Security+

 

Desired Certifications:

CISSP

 

SMS is an Equal Opportunity Employer. 

 

SMS is a veteran-owned network integrator established in 1976.  With an employee retention rate averaging over 5 years, our ability to hire quality people and retain them in a rapidly evolving IT market proves why we are a world-class information technology company. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices. As a result, SMS is proud to be ISO 9001:2008 Registered and a CMMI Level 3 certified company, ensuring that we continue to meet and exceed the expectations of our customers, partners and employees.